The clock starts when it runs
Ninety days from the day your ad appears. Not from the day you booked, and not from the day you sent us the brief. If a placement runs in more than one issue or month, we count from the first one.
Our promise
The Heck Yeah guarantee
Ninety days after your ad goes live, we ask you one question: are you happy with this placement? If the answer is anything other than "Heck yeah", we make it right.
More time, a different spot, a fresh ad: whatever it takes, worked out with you rather than decided for you. We would rather fix it than argue about it.
How the ninety days work
No form, no window to catch, no fine print about what counts as a complaint. Three things are worth knowing.
You do not have to wait to be asked
We come and ask at ninety days. You are welcome to raise it in week two. Anything inside the window counts, and telling us early usually means there is still time to fix it while the ad is live.
One question, asked plainly
Are you happy with this placement? Anything other than "Heck yeah" is a real answer, and we treat it as one. You do not have to build a case or produce numbers to be taken seriously.
What making it right looks like
It depends on what went wrong, and we work it out with you rather than deciding for you. In practice it is one of these three.
We run it again, differently
Same spot, new words or a new photo. More often than not the placement was right and the ad was not saying the right thing yet.
We try a different publication
On our dime. We represent a lot of titles, and sometimes the buyers you want are simply reading something else on the list.
We refund you
Sometimes that is the only honest way to make it right, so that is what we do. We would rather return the money than argue about it.
All we ask in return: tell us inside the ninety days, and tell us what actually disappointed you. The more specific you are, the better the fix.
Why we can afford to say this
We represent a lot of publications, and one placement is not the point. The point is to earn your business, and to keep connecting you with more of them for years.
An ad that left you disappointed does not get us there. Fixing it is simply the cheaper end of that arithmetic, which is why the guarantee is ours to honour rather than yours to negotiate.
Still deciding?
Ask before you book. Tell us who you are trying to reach and we will say honestly whether we have something that fits, and whether we would put our own money behind it.
Booking on a private offer page? The guarantee comes with it. Nothing to sign up for.